Typical duration
4–6 weeks
A contained sprint with one agent role, a defined knowledge boundary, and a regular review cadence.
Pilot program
Now preparingProve value in one customer conversation before you scale.
A Guftara pilot turns one real conversion, support, or qualification workflow into a measurable agent experience—without asking your business to commit to a broad rollout first.
Starting point
One valuable workflow
Choose conversion, support, or lead qualification and focus on the questions that matter most.
Primary goal
A confident next decision
Finish with evidence about customer value, answer quality, language needs, risk, and readiness to continue.
Pilot path
Four steps from business problem to evidence.
- 01
Choose the outcome
Agree on the agent role, customer moment, business goal, languages, boundaries, and success measures.
- 02
Prepare the knowledge
Connect the approved website scope and build a representative set of real customer questions.
- 03
Test the experience
Review grounded responses, failure cases, language needs, latency, and human handoff behavior.
- 04
Make the next decision
Review the evidence and decide what to improve, integrate, or validate before broader rollout.
Deliverables
Leave with something your team can act on.
Focused agent blueprint
A clear definition of the agent's job, approved knowledge, customer journey, boundaries, and handoff moments.
Private review experience
A controlled space for your team to test representative customer questions and responses.
Evidence, not impressions
A summary of answer coverage, quality, observed failures, language needs, and reviewer confidence.
Roadmap to the next milestone
A practical view of the product, voice, integration, capacity, and escalation work required next.
Measures
Agree what success means before the demo.
Targets depend on the business and use case. We measure the workflow you choose instead of promising generic AI results.
Customer usefulness
Whether the agent gives a clear, relevant next step for the conversations selected for the pilot.
Grounding and coverage
How consistently answers stay supported and how much of the representative question set is handled well.
Conversation quality
Clarity, language quality, response speed, source usefulness, and reviewer confidence.
Business readiness
Whether the workflow, handoff, knowledge maintenance, and expected value justify the next investment.
Bring one workflow and one outcome worth improving.
Tell us where customers hesitate, wait, or drop away—and what a better conversation would change for your business.