Typical duration
4–6 weeks
A contained evaluation window with a defined website, question set, and review cadence.
Pilot program
Now preparingTest one valuable customer conversation before scaling it.
The Guftara pilot program is for businesses with useful information already published online and a clear customer-service workflow they want to evaluate.
Starting point
One public website
Begin with information the business already publishes and is authorized to use.
Primary goal
Evidence before rollout
Measure answer quality, coverage, latency, language needs, and human handoff requirements.
Pilot path
A focused evaluation with a clear decision at the end.
- 01
Define
Agree on the customer-service workflow, website boundary, expected questions, languages, and success measures.
- 02
Prepare
Configure the website scan, review Indexed Pages, and establish a representative evaluation set.
- 03
Evaluate
Test grounded answers in the private Preview Assistant and assess voice requirements where relevant.
- 04
Decide
Review findings, risks, infrastructure needs, and the recommended next production milestone.
Deliverables
What the pilot produces.
Prepared website knowledge
A reviewed set of successful Indexed Pages from the agreed public website scope.
Private assistant preview
A controlled space for the business team to test representative customer questions.
Evaluation summary
Results for grounding quality, answer coverage, response behavior, and observed failure patterns.
Voice readiness plan
When voice is in scope: language, model, latency, capacity, and human escalation requirements for the next phase.
Measures
Outcomes agreed before work begins.
Targets depend on the website and use case; Guftara does not publish invented customer results.
Grounded answer quality
How consistently answers stay supported by information on the submitted website.
Question coverage
How much of the agreed representative question set can be answered usefully.
Response experience
Observed latency, clarity, source usefulness, and reviewer confidence.
Handoff readiness
Which questions should move to a person and what context the team needs at that point.
Tell us which customer conversation matters most.
Include your website, intended workflow, expected languages, and the outcome you want to improve.